Features
Incident (Case Management)
- Multi-channel case intake (email, chat, WhatsApp, voice-to-case)
- AI agent copilot: draft replies, summarize threads, suggest KB articles
- Auto-triage: category, priority, tag suggestions
- Writing assistant for tone and grammar
- Real-time sentiment detection per message
- Conversational AI across web chat, WhatsApp, Facebook, Instagram, SMS
- Automatic language detection and human handoff
- Self-service portal assistant backed by your knowledge base
- Automated QA scoring against custom rubrics + AI-generated coaching
- Knowledge base articles auto-drafted from unanswered questions
- Similar/duplicate case detection
- SLA tracking, escalation rules, full audit trail
Outreach (Customer Engagement)
- Multi-channel campaign delivery (SMS, WhatsApp, email, voice)
- Next-best-action AI for message, channel, and timing
- Churn prediction (complaints, sentiment, SLA performance, account
activity) with automatic save-campaign drafting
- AI-scored contact time and channel routing
- Cross-channel campaign attribution and outcome tracking
- Automated QA scoring and coaching for engagement conversations
Collect (Telecollections)
- Structured collections sequencing by delinquency stage
- Next-best-action AI for collections contact strategy
- Compliance-aware contact rules and messaging cadences
- Conversational AI handling inbound collections responses
- Multi-channel recovery communication (voice, SMS, WhatsApp)
- Recovery performance tracking by portfolio segment
- Automated QA scoring and coaching for collections calls/messages
Governance & Compliance (all modules)
- Deny-by-default AI permissions, granted per role
- Full audit logging on every AI-assisted action
- Configurable human-approval gates for higher-autonomy AI actions
- SOC 2 Type II, ISO 27001, PCI DSS certified
- GDPR, HIPAA, and NDPC compliant
- Native regulatory reporting for CBN, NAICOM, and NCC
[See pricing](/pricing) · [Request a demo](/demo)