Platform · Outreach
Engage customers before service gaps become complaints, churn or missed payments
Outreach is proactive customer engagement software for teams that need to communicate at scale without separating outbound campaigns from the customer context held by service and collections operations.
Key capabilities
Multi-channel delivery across SMS, WhatsApp, email and voice
Send coordinated campaigns across SMS, WhatsApp, email, and voice from one workflow.
Trigger-based notifications tied to account or case events
Trigger notifications from account events, case changes, or schedules.
Engagement tracking and response routing back into Incident
Track engagement and route customer responses back into Incident.
Compliance-aware messaging templates and opt-out handling
Use approved templates, consent records, suppression lists, and opt-out handling.
Shared customer context across Incident, Outreach and Collect
Shared customer context across Incident, Outreach and Collect
What teams use Outreach for
See Outreach in action
Book a walkthrough with one of our CX platform specialists.